Return Policy

We accept returns based on the condition of the unit at the time of the request:

• Uninstalled & Undamaged: Returns are accepted within 30 days of the original order date.
• Installed Units: If the unit has been installed, you have 10 business days from the date of delivery to initiate a return.

Please note that we are under no obligation to accept returns beyond 45 days from the original purchase date. For items outside of this window, we recommend utilizing a third-party marketplace (such as eBay) to resell your unit.

We stand behind our products. All units sold since September 2025 include a 2-year warranty from the date of purchase. If a technical issue arises during this period, we will repair or replace the unit. At our discretion, we may also offer partial repairs or replacements outside of the official warranty window.

To ensure your return is processed smoothly and without delay, please follow these steps:

1. Email Us: Send an email to info@vcmtuner.com to initiate the return. Please include "Return for Order # [Your Order Number]" in the subject line, and provide a brief explanation for the return or exchange in the body of the email.
2. Package Securely: Place the complete unit in a 6x9 bubble mailer (or similar sized packaging) and seal it securely with packing tape. Note: Larger boxes may delay processing, and packages received empty due to poor taping will not be eligible for a refund.
3. Ship: Mail the parcel to the address below. We highly recommend purchasing shipping insurance, as we are not responsible for packages damaged or stolen in transit.

Original shipping charges are non-refundable. For standard returns, the customer is responsible for the cost of return shipping to our facility in Chico, California.

If you are returning a unit due to a valid warranty claim or technical issue as approved by out staff:

- For domestic (USA) orders, we can issue a pre-paid return label to process the warranty claim.

- For international orders, we cannot issue a pre-paid return label due to customs processing.  The customer is responsible for shipping the item back to us at their expense.  We recommend you put in the customs field 'return merchandise' as the type of shipment.  We will ship the replacement part(s) at our expense.

If your package is delayed, please allow 10 business days (for domestic US orders) or 40-45 days (for international orders) before considering the parcel lost. Once that timeframe has passed, contact us to arrange a replacement.

Every shipment includes $100 of insurance through USPS Ground Advantage or Priority Mail. However, if the carrier's tracking system marks the package as "Delivered," they will not honor an insurance claim. In these instances, please check your property thoroughly and consult with neighbors or family members who may have retrieved the package.

Once we receive your return, please allow up to 5 business days for the refund to be processed. Delays can occur if your package is held for pickup at our local post office, or if it is shipped in oversized packaging.

We are a small team, so please allow 48-72 hours for email responses, especially over weekends or holidays. We kindly ask that you reach out to us directly to resolve any issues before initiating a bank chargeback. Unwarranted chargebacks initiated without prior communication or in violation of this return policy may result in additional processing fees.