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SHIPPING ISSUES TO CANADA

Due to 25% Canada tariffs we are not shipping products to Canada until shipping providers have updated policies and pre-paid import fees as an option as of 2/1/2025.

HOLIDAY SEASON W/ USPS DOMESTICALLY IN THE USA

During the holiday season USPS will not always be able to meet priority mail shipping deadlines and delays can be expected in many cases. USPS will not refund any shipping fees on first class mail or priority mail for late or delayed shipments.  

 

--- Note: E-mail responses are normally 24-48 hours.  For orders placed with the wrong mailing address please e-mail us at info@vcmtuner.com.  We try to get to all e-mails within 24 hours, mondays are our largest workload and replies may not be sent back until after 5pm Pacific Time.  It is your responsibility to submit the correct shipping address when ordering.  

How do I order a VCMTUNER II as it shows in backordered status?

Please see the Ordering FAQ page for details on backordered product.

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 EMAIL

If you have product questions or support, please send an e-mail to info@vcmtuner.com.  This is the fastest method to get a response

 If you are having a problem with the product, please e-mail info@vcmtuner.com.  If you have concerns and the 24-48 hour response time is too long, please temporarily remove the product until we can answer or respond to your request.

PACKAGE TRACKING

If you have not received a tracking number, please check your spam folder in the e-mail on your account.  Many times providers like gmail and cox may block e-mails from our hosting provider shopify who sends out updates on order shipment and delivery.  

Note that Holidays (December in particular) will have delays normally. USPS will not refund shipping to us for late delivery on 2-3 day Priority Mail or USPS ground/first class services.  For VCMTUNER orders, we try to ship same-day as the order.  For VCMTUNER II orders, you will usually receive a tracking number 24 hours before it's delivered to the post office.  At this time we do not ship through fedex or UPS, only USPS.  Canadian orders come through USPS and are transferred to globalpost before customs.