Contact
MEMORIAL DAY WEEKEND CONTACT - 5/22/26-5/25/26 NOTICE: We will not be available to return e-mails from these dates over the extended weekend, will respond on 5/26/26. Ordering for VCMTUNER II units will be open on Monday at 9am PST on 5/25/2026.
THIS PAGE WILL ANSWER MOST BASIC QUESTIONS FOR ORDER MODIFICATION/CANCELLATION/RETURNS/ORDER AVAILABILITY.
PLEASE VIEW THE SECTIONS BELOW BEFORE YOU SEND AN E-MAIL.
WHEN CAN I ORDER A VCMTUNER II DUE TO BACKORDER STATUS?
Backorder Info: Ordering opens on 5/25/2026 at 9am PST until we sell out. These orders will ship between 5/26/2026 through 5/29/2026 (the same week as ordered). We will open up ordering again on 6/1/2026 at 9am PST once this batch is sold out. Ordering is available when the 'add to cart' button is active.
We have more than doubled our production since June 2025 but due to increased demand. By early February 2026 we cannot keep up with the current demand again. We hired another employee in March to assist with demand to get the product back to an 'In Stock' status hopefully within 30-60 days.
WHICH PART FITS MY VEHICLE?
Please see the 'Connector Compatibility' section on the product pages. As an example, if you have a 2010 Honda Odyssey, the page will note 2007+ Odyssey in that particular section of the product page for the 2007+ VCMTUNER II product page. The only confusion is for 2007-2008 Honda Pilot owners, they will need the 2005-2006 VCMTUNER or 2005-2006 VCMTUNER II. To find the product pages, click on the 'BUY' link in the menu.
ORDER MODIFICATION/CANCELLATION
Please send an e-mail to both info@vcmtuner.com and office@eastmanresearch.com. We need the e-mail to cc both parties as one group comes in early to ship and the other group stays later in the day.
2005-2006 VCMTUNER II ORDER VERIFICATION MANDATORY
If you order a 2005-2006 VCMTUNER II, we will need to reach out to you before we can ship with make/model/year supported. About 50% of these orders are placed incorrectly for the wrong vehicle. Please send an e-mail to both info@vcmtuner.com with your order number with your make/model/year of vehicle to expedite shipment. We do not validate 2007+ VCMTUNER II orders due to the bulk of them.
SHIPPING ISSUES TO CANADA
As of 6/26/2025 we are shipping again to Canada. Delays can occur and delivery times can be 10+ business days due to the CanadaPost strike. Note that tariffs from USA to Canada can be 25-35%.
--- Note: E-mail responses are normally 24-48 hours. For orders placed with the wrong mailing address please e-mail us at info@vcmtuner.com. We try to get to all e-mails within 24 hours, mondays are our largest workload and replies may not be sent back until after 5pm Pacific Time. It is your responsibility to submit the correct shipping address when ordering.
Please see the Ordering FAQ page for details on product and placing an order.
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If you have product questions or support, please send an e-mail to info@vcmtuner.com. This is the fastest method to get a response. If the e-mail is related to an order modification or cancellation; please e-mail both info@vcmtuner.com and office@eastmanresearch.com. This will allow our shipping staff to make modifications before the daily shipment goes out in most cases.
If you are having a problem with the product, please e-mail info@vcmtuner.com. If you have concerns and the 24-48 hour response time is too long, please temporarily remove the product until we can answer or respond to your request.
PACKAGE TRACKING
If you have not received a tracking number, please check your spam folder in the e-mail on your account. Many times providers like gmail and cox may block e-mails from our hosting provider shopify who sends out updates on order shipment and delivery.
Note that Holidays (December in particular) will have delays normally. USPS will not refund shipping to us for late delivery on 2-3 day Priority Mail or USPS ground/first class services. For VCMTUNER orders, we try to ship same-day as the order. For VCMTUNER II orders, you will usually receive a tracking number 24 hours before it's delivered to the post office. At this time we do not ship through fedex or UPS, only USPS. Canadian orders come through USPS and are transferred to globalpost before customs.
A "TRACKING Not Available" from USPS message generally means the package has not yet been scanned in by USPS, but a tracking number has been created. This is normal if the mailing label was just printed and the carrier has not yet received or scanned in the item from the shipper. A sample of this message is shown below. Please wait another 24 hours before reaching out if this message appears on your tracking number.
PRODUCT RETURNS
If you need to return your item, you have 30 days from the date ordered to initiate a return by notifying us via e-mail at info@vcmtuner.com. Pls use the following mailing address to process returns below. Generally we will issue refunds within 2 business days during the business week once received. If received on a Friday it may not be processed until the following business days. We do not process returns on weekends. Your name, physical address should be on the label and returns should be processed in 6x9, 6x10 padded bubble mailers or similar to fit into our business postal mailbox.
Eastman Research Inc
ATTN: Returns
3030 Thorntree Dr Ste 11
Chico, CA 95973