Contact


 

March 1st  2022 update: Due to production issues  and a lack of alternative components in the marketplace, we are not able to get an ETA on re-opening backorders at this time. Please check back here for updates or see the contact page. We apologize for the inconvenience.  We are currently testing and doing a re-design to utilize what parts are available in the marketplace as suitable replacements.  This process takes a considerable amount of engineering time due to the harsh automotive environment and we will update this page weekly for any ETA/estimates.  We are currently spending 75% of our time on this process including out of town ESD immunity testing on the revised product(s).

If you would like to signup to receive a notification when product is back in stock, please sign up for the mailing list at the bottom footer of this page with your e-mail address.  You can subscribe or unsubscribe at any time.  We will only contact you when VCMTUNER II product is available at this time.

Update: 3/23/2022 - our vendor who had a delivery date of 3/21/2022 for specific IC components which were ordered in April 2021 has now pushed back delivery of these IC chips until 5/7/2022.  This pushes our 4/1/2022 available date out now another 30+ days.

Update: 4/28/2022 - we may have some product available around May 20th, 2022 for VCMTUNER II orders.  

Update: 5/9/2022 - we are continuing to do laboratory testing using some automotive transient generators to thoroughly and rigorously improve the product so that it can withstand up to +/- 425v surges on the data lines and +/-150v on the battery connection.  These ESD transients happen during starter crankup and can couple to nearly all lines under the hood.  Our original VCMTUNER II design conforms to iso 7637-3 automotive standards with up to 300v spikes on the data lines without damage (standards are 200v).  We are further improving this re-design for even more longevity and will be an improvement over our original design.  We will be releasing this version once we have confirmation testing from some of our beta testers.  Somewhere around May 20th of this month for ordering.

Update: 5/25/2022 - We opened up ordering at 9am PST for the VCMTUNER II rev 2.1.  We sold through our assembled inventory at this time.  These will ship starting on 5/27/2022.  We will have more product available to order on the website June 5th.  We are hiring new employees to assist with production and this takes longer than expected.  We will update the main product page when ordering is available again.

Update: 5/30/2022 - We are shipping all product ordered on 5/25/2022 through the week of 5/28-6/3/2022 on the VCMTUNER II backorders. Some customers will receive notifications today as USPS is closed on Memorial day for 5/31 shipments.

Update: 6/6/2022 - Ordering available for VCMTUNER II units on 6/6/2022.  We have limited quantity and expect to sell out on 6/6 - 6/7.  Shipment will be the week of 6/6 through 6/12/2022.

Update: 6/13/2022 - Ordering available on VCMTUNER II units.  Limited quantity available.  We expect this batch to sell our within several hours on 6/13.  Shipment will be the week of 6/13 - 6/18/2022.  We have sold out as of 6/13/2022 and will have more units available to order on 6/20/2022 to ship 6/21/2022 - 6/24/2022.

Update: 6/25/2022 - Ordering available on VCMTUNER II units on 6/27 at 9am PST.  Limited quantity available.  We expect this batch to sell our within several hours.  Shipment will be the week of 6/28-7/2.  

Update: 6/30/2022 - ordering will be unavailable from 7/1/2022 through 7/6/2022 for all products on the website.

Update: 7/8/2022 - Ordering available on VCMTUNER II units.  Limited quantity available.  Next date for ordering will be 7/18/2022 once we are out of stock for next weeks production.

Update: 8/8/2022 - Ordering available on VCMTUNER II units.  Limited quantity available.  Next date for ordering will be 8/15/2022 once we are out of stock for next weeks production.

----------------------------------------------

 

If you are having a problem with the product, please e-mail info@vcmtuner.com.

E-MAIL

If you have product questions or support, please send an e-mail to info@vcmtuner.com.  This is the fastest method to get a response

 

PACKAGE TRACKING

If you have not received a tracking number, please check your spam folder in the e-mail on your account.  Many times providers like gmail and cox may block e-mails from our hosting provider shopify who sends out updates on order shipment and delivery.